Help & Policy

Shipping Policy

By Crochi Support · Published Oct 15, 2026 · 2 min read
Shipping Policy

Standard shipping takes 14 to 30 days with full tracking. All orders over $35 qualify for free shipping. Production takes 1 to 3 business days as each piece is crafted by hand.

1. Handcrafting & Production Time

Each KnitJoy plushie is meticulously hand-crocheted stitch-by-stitch by our skilled artisans. Because every character is handmade with love and care, crafting takes between 1 to 3 business days before shipment.

2. Standard Shipping & International Delivery

Standard international shipping delivers within 14 to 30 business days depending on your local customs and postal authority. Every parcel includes door-to-door tracking.

3. Free Shipping Over $35 Threshold

We are thrilled to offer FREE worldwide standard shipping on all orders totaling $35.00 or more. For orders below $35.00, a flat shipping fee of $5.00 applies.

4. Order Tracking & Delivery Guarantee

Tracking codes are sent automatically via email within 48 hours of dispatch. If your package is delayed past 40 days, our support team will happily dispatch a free replacement.