Email: support@crochi.shop | WhatsApp: +84 886 550 588 | Address: 286 Nguyen Xien, Thanh Liet, Hanoi, VN. We answer all inquiries within 2 business days.
1. Customer Care Channels & Email
Need help tracking an order, customizing cards, or recommending a buddy? Reach out to us directly:
- Customer Support Email: support@crochi.shop (or support@knitjoy.com)
- Direct WhatsApp: +84 886 550 588
2. Response Time Expectations
Our artisan team responds to all customer questions within 2 business days (Monday to Friday, 9:00 AM – 6:00 PM GMT+7).
3. Studio Address & Physical Office
KnitJoy Handmade Studio: 286 Nguyen Xien, Thanh Liet, Hanoi, Vietnam.
4. Custom Bulk & Corporate Orders
Looking to order 20+ buddies for company gifts, weddings, or classrooms? Contact us via email for personalized bulk rates and card customizations.