We offer 30-day returns on all standard items. If your buddy arrives damaged or with a printing error, send us a photo and we will send a free replacement or issue a full refund immediately.
1. 30-Day Hassle-Free Returns
We want you to love your KnitJoy buddy. If you are not completely satisfied, you may initiate a return within 30 days of delivery for a full refund or exchange.
2. Damaged or Incorrect Items Replacement
If your buddy arrives damaged or with a printing discrepancy on the card message, email us a clear photo and we will immediately send a free replacement or issue a 100% refund.
3. Refund Processing & Timeline
Once approved, refunds are credited back to your original payment method (PayPal / Credit Card) within 3 to 5 business days.
4. Personalized Card Messages Policy
Items featuring custom printed card messages (+$4.00) are covered under our damage replacement warranty. For returns due to change of mind, personalized card fees are non-refundable.